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Toast Delivery Service - increased fees with no warning and now auto-deducting from my deposits

I was on a custom Doordash Drive plan with Toast and so I would pay $3.49 per delivery + $1 extra per extra mile.  Then Toast sent an email that Toast Delivery Services charges would be automatically removed from my credit card deposits, whereas before I would be billed monthly and could pay that on my own time.  This change I felt was drastic, but in addition they moved my rate up to $6.99 per delivery + a $.5 Toast charge per delivery, without telling me.  This feels shadier than the $.99 fee they tried to add to online orders.  Anyone else experience this?  Toast basically told me it's Doordash Drive's fault.  But this change coincided with a TOAST update to billing, and they never told me about a price change to what's called "TOAST Delivery Services."

1 REPLY 1

Rob
Community Manager
Community Manager

Hey, @olisquare, I apologize for the billing changes with TDS; I will escalate this to my team for more information. 



Robert Anderson, Community Manager
Toast