Catering & Events module- Huge Issue with Gratuity distribution

[BrightSpark]

Spoiler

Everyone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distribution

We have a private event space in our restaurant and have it booked very frequently. The Toast module for Catering & Events has been very helpful in managing leads, creating menus for private events, receiving deposits, and then automatically sending the order to the POS on the day of the event for easy host payment. HOWEVER, we encountered a HUGE issue with Gratuities not being distributed to our team. We were never informed during our training from Toast on the Catering & Events module that if the Invoice is not assigned to a server, that any Gratuity associated with the invoice will not be included in the Tip Pool. We even had a customer support agent from Toast confirm that the Gratuity was set up correctly. The issue is with the Catering & Events module invoice system. This is unlike Online Ordering, when even if it is not assigned to a server, it still goes into the Tip Pool. We now have to go through every event since we started using the module, and determine what gratuities were missed, and what is owed to teammates. This is a huge issue that every restaurant using the Catering & Events module needs to be aware of. 

[SharonCore]

We did notice this also.  The Sales Summary Report will show you this as the cash will be off from the Z report. You may also see this by looking at each event for a date on the calendar.  I do understand your pain!

[BrightSpark]

Thanks Sharon! In the Catering & Events module, the info bubble next to Assign to a Server says, "Assign this invoice to a Server if you know who the tips should go to". Since the tips should go to the entire team, we obviously did not assign the tips to a singe server, and assumed the module would act the same as an Online Order. Every Toast Customer Representative agreed that we set up the gratuity correctly to make sure that they were distributed to the employees. They were NOT distributed to our employees, and WE NOW OWE OUR EMPLOYEES OVER $13,000. 

[HearthpizzeriaB]

Until there is a solution for you, maybe make an employee called "event cashier" or something like that and assign all of your events to that account. At least at that point you can run reports on a single "employee" I put all of my invoiced sales over to an account called "invoices" and transfer them over as needed to the correct person day of.

[Rob]

Hello! I'm sorry to hear about the oversight here. I want to make sure everything that can be done is done. Do you have any case numbers with support that I can reference about this issue? I also want to relay this feedback to the Catering and Events team to learn more and potentially get documentation updated so this doesn't happen to anyone else.