toast support

[sarafinnegan]

I am very disappointed in the quality of support we received this past weekend at one of our locations. We lost a significant amount of sales on Friday and Saturday due to the lack of knowledge by the support personnel about hardware issues. I need someone to call me directly to discuss this asap. Thanks, 
Sara Finnegan

Edley's Restaurant Group

615-509-4884

[josh212]

@sarafinnegan If you can elaborate, we may be able to guide you. However, I posted this guide a while back, and it may be helpful: Toast Resouces 

https://community.toasttab.com/t5/restaurant-operations/toast-resouces/td-p/3751

[Rob]

Thanks for reaching out to the community! Sorry to hear about the issues with our hardware support. As mentioned, if you could provide more information as to what you are trying to fix, we would be happy to help! 

[sarafinnegan]

The issue is fixed now. My concern is that the support we received was not very knowledgeable and resulted in us incurring a $1500 bill from our IT contractor as well as losing several thousand dollars in online sales.

[Rob]

Happy to hear the issue has been resolved. I'm reaching out via DMs with more information!