We have two kitchens and frequently run into the problem of not being able to properly manage order completion versus order expediting.
Scenario: Sushi kitchen finishes a sushi roll and marks it as complete on a ticket with other items coming from main kitchen indicating that the order has been plated and ready to send to guest. Main kitchen completes a steak dish at the same time and marks the item as complete. On expo KDS there are now two items with green check marks. This causes confusion from not knowing if the item has been sent to guest or if item is ready for pick up by food runner OR if the whole ticket has been fulfilled and has been accidentally ignored.
Solution. Allow an option for two-level fulfillment to include a different check mark color such as yellow (or color of choice) coming from a specific KDS. The yellow check mark would indicate that an item has been produced, but not yet sent to the guest.
