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UberEats (UE) third party special instructions don't show in Toast

Is anyone else struggling with the Toast third party integrations?  We have it for GrubHub, DoorDash and UberEats.  DD and GH work fine, but UE is a mess because the guest enters special instructions but they don't feed into Toast.  So we end up sending out orders that don't include the special instruction and guests get mad at us, leave us bad reviews, call us, ask for refunds, etc.  UUGH.  Anyone have any tips?

5 REPLIES 5

@escoop On your UE Back-end, navigate to Settings >> General and you should see a list of options like the picture below. If you are missing some of the options, then you might need to contact UE about it.

Screenshot 2023-01-06 at 12-56-27 Uber Eats.png