Toast tablets
Two of our devices have been broken. How do i order new ones? and return the two that are broken
Forum Posts
XtraChef Product setup
Hi, I am in the process of setting up XtraChef and looking for help setting up products. Does anyone have a list of how they set up products? I'm unsure how to set some things up. For example When setting up a canned vegetable would I set that up ...
Invoiced my first House Account and it's showing as an open ticket at close of day. HELP
I invoiced my first House account today. Sent it via email to the customer. My team just called me and they can't close their day because this is showing as an open ticket. What did I do wrong? Thank you in advance for any help!Sherry
Resolved! First Party Delivery + Third Party Delivery
Hi all,We were told by our Toast sales reps that it is possible to have our own delivery vehicle in combination with 3rd party delivery. Exactly like how Papa Johns defers their orders to Doordash when they don't have enough drivers.Is this actually ...
Can employees login to see their daily tips?
We have switched from handing out tips on a daily basis, to putting tips onto paychecks. We use a tip pool, so individuals typically don't see how much they earned each day. Is there a way for employees to log in to Toast to be able to see their dail...
Server Firing - Un-fire & Add-Ons
I am in the middle of configuring a new KDS system. We have had Toast for about 4 years and finally upgrading to KDS. We previously only had server printers that would print tickets to hand in to the kitchen (Expo, Hot, Cold). Never even had printers...
No direct deposit
I keep trying to change my preference from a paper paycheck to direct deposit and on my app there is no payment method setting. there is no settings at all on the my toast app other than changing when the start of my week is.
Unpaid Orders
Hi, we have experienced a couple of people recently not paying for their checks and we have gone about handling it in the back end a couple of different ways from voiding the order to using discounts. Some of the time the person does come back in and...
Arithmetic/Mathematical Values in Modifiers
This is a feature that Aloha POS has had for ages.Use case: Shot Pours, Doubles, etc.Situation: Guest asks for a double whiskey. Standard double whiskey pour is 3oz (two portions of a 1.5oz serving size)Problems:The only way to ring in a double to in...
Owner entering employee breaks
Hello, An owner who has all permissions can enter an employee break start time, but only has the ability to end the break in the AM. He says he doesn't have any PM times coming up to end the break. I cannot find a setting to correct this. Any ideas? ...
Resolved! Menu setup
Hi, We have expanded to a second location and our menus are the exact same but the menus in Toast are a little different. I would like both to be the exact same. Both also need some redoing so I'm looking for someone who can delete our menus from T...
Meal Pacing & Servers Holding Items
Servers can't hold items and then send another round of drinks, everything that was on hold will send. I have meal pacing turned on (because it works for our kitchen) Why is the hold button such a pain in the neck? Please help
Packaging Preference for Takeout & Delivery
Hello everyone,Is anyone currently using the Packaging Preference feature for Takeout & Delivery? We've been utilizing it for approximately two months now. Initially, everything was running smoothly; however, we've encountered the following issue:1. ...
Overlapping lines on check buttons
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
Tip pooling question
I'm trying not to make this any more complicated than it needs to be but.... we pool tips and we just started some split shifts yesterday. Which is more fair?1) Take all tips and split by amount of time worked, compared to each other - meaning, % of ...
