Unpaid Orders

[lmbc]

We have several hundred $ each week in uncollectible tabs that are the result of us doing a $25 Pre-Auth at Order then the order ends up being $100 and at closing the card declines. Why cant TOAST let us retry the card on file until it goes through? This is a major flaw in the card processing system imho. Our orders are placed at the bar or QR code from tables. We do no have servers closing tabs at table service.

[Rob]

Thanks for reaching out to the community! This is a great question, Toast is PCI compliant, which means we do not store full card details beyond what is visible in the transaction details. Therefore, if a payment is denied, we cannot re-process the payment or retry the card on file. This is a limitation of the system to ensure security and compliance with payment processing regulations.

[lmbc]

I understand but there needs to be a solution for the Merchant rather than incurring thousands of $ in lost uncollectible tabs and orders. What is the TOAST Solution?

[lmbc]

some sort of adjusting pre-Auth that raises as the customer keeps spending more?