01-10-2023 02:33 PM
Is there a permission or something that can allow me to update employee emails and information after they have created an account?
We are enterprise and quite often we need to make , email changes or updates with position changes and its becoming incredible difficulty to do so.
I used to be able to call CS tier 1 and get emails switched now, they all have to escalate a case, archiving doesn't work because there email is still in use its just dead not gone. I need the email addresses on the users and if they are archived you cannot re use emails. allow me to either change emails on archived users or give me back the ability to switch emails around.
05-06-2024 05:13 PM
Backend access is controlled by permissions, employees should not have any permissions beyond the basic POS access permissions, maybe some manager depending on how you do things, and some should have none at all. You need to review your job roles and make sure employees don't have permission they should not have.
05-06-2024 08:36 PM
Hello @MariaM
The articles below should help with adjusting these permissions and Job roles.
Get Help With User Permissions for Toast POS
Create and Edit Jobs (Roles) for Toast POS
Assign User Access Permissions
Toast Payroll: Manage Security Roles
12-17-2024 07:34 PM
I'm not enterprise, but I have the same problem. My kitchen is Spanish, then they come to me to fill out English tax forms and direct deposit. Onboarding is a PIA, and then resetting passwords, walking them through it, and to have it disappear because responsibilities aren't assigned, or they were created with an HR, not an HR3.
This is completely cumbersome.