US Regulation/ printed kitchen ticket /customer privacy

[Penguin_Meg1]

Has anyone else been affected by the change that happened today of customer information being censored on the kitchen ticket  side?

We have printed kitchen tickets and as of today the phone number is blocked out aside from the last 4 digits of the phone number AND it only prints the first letter of the last name.

I called customer support and allegedly this is a US regulation of customer privacy.

Not having the last name on the printed ticket GREATLY affects our operations! 

I can understand the phone number but the last name is important!

[michellemckay]

Yes,  extremely upset about this too.  we type in first name  and those with longer first names are being  shortened.  what we have give a customer a nick name?      Trying to figure out a work around   -  

[michellemckay]

I hope more clients voice their opinion and force toast to fix this issue.  

[HearthpizzeriaB]

Just came in for the night shift at our place and saw it. We resent an order to the kitchen and it did contain all the customer info. First time the ticket prints to the kitchen it had the redactions you're talking about.

[Penguin_Meg1]

It's strange because this morning all tickets were going through redacted but by the afternoon most but not all were going through with the customer info again.

I'm going to just keep an eye on it. If it is a "mandatory regulation" as customer service said then I can't see why it would come and go