Service Charge - Not Calculating Correctly

[rkellerman]

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. 

We have Toast configured to calculate tips post-tax, but the service charges are NOT following that configuration anymore. 

After doing some research, it appears that this happened when our locations received a Toast update around March 17th. 

We can see them working correctly around that date then after March 17th or 18th they started not working correctly. 

Toast is still calculating correctly when it comes to the three options that are displayed on the devices for the guest to pick however it is no longer calculating correctly when we apply one of the pre-defined service/gratuity charges we have setup. 

We opened a ticket however we have not gotten anywhere yet with Toast Support so thought putting it out here would be good to see if anyone else is having this issue. 

[rcmck]

My bad I read that screen too quickly, that was for taxes. The documentation says it should be under UI options in the same area, but I am not seeing it either.

[Rob]

Could you post a screenshot of what you see? I will relay this to my team to see if this is a know issue!

[rkellerman]

Hi Rob, 

Here are the options we see when creating a service charge. 

Here are the options we see under UI Options under Tipping. 

[Rob]

Thanks for this! I have relayed this to my team. Do you have a support case open for this, too? If the update caused the issue, I want to make sure a ticket is filed for investigation. 

[rkellerman]

Hi Rob, 

Yes, we do it is case #14061469. 

Thank you!