Service Charge - Not Calculating Correctly

[rkellerman]

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. 

We have Toast configured to calculate tips post-tax, but the service charges are NOT following that configuration anymore. 

After doing some research, it appears that this happened when our locations received a Toast update around March 17th. 

We can see them working correctly around that date then after March 17th or 18th they started not working correctly. 

Toast is still calculating correctly when it comes to the three options that are displayed on the devices for the guest to pick however it is no longer calculating correctly when we apply one of the pre-defined service/gratuity charges we have setup. 

We opened a ticket however we have not gotten anywhere yet with Toast Support so thought putting it out here would be good to see if anyone else is having this issue. 

[rcmck]

They can be set independently in version 2.83 https://doc.toasttab.com/doc/relnotes/techReleaseNotes2_83.html 

[rkellerman]

Thank you however when you go into the Service Charge setup there are no settings to have the gratuity configured pre or post tax. 

There is a tax setting that has always been there but that is only to apply taxes to the service charge which is completely different. 

I feel like we are missing a setting under the service charges after this new feature change. 

[rcmck]

You're not seeing this at all? What app version are you on?

 

[rkellerman]

Yes, that is an option however that does not fix the issue. When we do post -discount it is still not doing the percentage-based gratuity on post tax. We are on version 2.84. 

The same option that is under UI Options for Tipping, screen shot below, really needs to be added to the Service Charges now if they are going to be controlled separately.