Customer Invoicing and Payment Processing

[AJFoundry]

Hi 

So we use TOAST for out event deposits and redemptions - however - when we change the dates of the invoices they never "sync" to our system the day they are being changed to. 

Example: 

We have an event on July 7, 2024 - it was paid for and completed on that date.

Invoice is created on July 10, 2024 BUT the date of the invoice/payment transaction is back dated to July 7, 2024 (please note I do not touch the time button).

We were under the impression when we change the date, even on the date of the payment, we never see it on the date that was selected - example the date of the payment was changed to July 7, but it doesn't "show up" in our reports till either the day after or the day before. 

Is there something we should be doing differently? Changing the time of the event? Is there a time frame that the processing happens?

Just curious on how to fix this. 

Thank you in advance, 

AJ

[au79teahouse]

I'm not sure if I understand your example correctly. Payment was made on 07/07/24. Did you start a check/invoice so your customer could pay on 07/07/24?

In general, the date of an check cannot be changed once it is sent.