I am looking for a way to get the Sales per Labor Hour for a month by hour so I can see when we are the slowest so I can adjust the labor to reduce the need for people to be in the building. I know it slows down roughly from 2-5pm, but I was hoping t...
In May, Toast started making small deposits to my business checking account, in addition to the regular daily deposits. However, I can't see any of those deposits on the dashboard. I contacted Support, but they weren't able to help. There's an open c...
I noticed if an employee clocks out for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break. Is there a way or setting to have them only paid...
Hello - I received a random deposit that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary. It came in with all of the July 4th weekend deposits so it too...
Is there a way to track a deposit redemption to the original deposit? For example, on an invoice, when I scroll to payments, I can see when the deposit was redeemed but I can't track to the actual deposit payment. Sometimes, the date and time make ...
Hello @membersSince we are using the Toast app, we would like the data from this platform to be reflected in GA4. Additionally, we’d like to set up conversion tracking from Toast in Google Ads.Could you please assist us with this?
Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...
What Actually Works: A Hybrid Tip Model That Builds Accuracy, Accountability, and Team CultureWhen it comes to paying and tipping employees, I’ve found that a hybrid model strikes the best balance, with clear structure, team accountability, and flexi...
Managing tips in a restaurant isn’t just about fairness; it’s also about following the law, maintaining team morale, and avoiding costly mistakes. Restaurants often struggle with tip pooling and tip credits; both can streamline operations when used c...
They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?
Hey Toast Community! Managing labor costs is a constant balancing act, and overtime often makes things even more complicated. Between federal regulations, state-by-state rules, and the nuances of restaurant scheduling, it’s easy to make mistakes that...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...
I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...
