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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Employees taking advantage of paid breaks

I noticed if an employee clocks out  for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break.  Is there a way or setting to have them only paid...

Random Deposit

Hello -  I received a random deposit  that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary.     It came in with all of  the July 4th weekend deposits so it too...

Deposit/Deposit Redemption

Is there a way to track a deposit redemption to the original deposit?  For example, on an invoice, when I scroll to payments, I can see when the deposit was redeemed but I can't track to the actual deposit payment.  Sometimes, the date and time make ...

Resolved! Track the data in GA4

Hello @membersSince we are using the Toast app, we would like the data from this platform to be reflected in GA4. Additionally, we’d like to set up conversion tracking from Toast in Google Ads.Could you please assist us with this?

Limit Discounts

Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...

Paying & Tipping Employees

What Actually Works: A Hybrid Tip Model That Builds Accuracy, Accountability, and Team CultureWhen it comes to paying and tipping employees, I’ve found that a hybrid model strikes the best balance, with clear structure, team accountability, and flexi...

Tip Pooling and Tip Credit: What you need to Know

Managing tips in a restaurant isn’t just about fairness; it’s also about following the law, maintaining team morale, and avoiding costly mistakes. Restaurants often struggle with tip pooling and tip credits; both can streamline operations when used c...

Rob | Community Manager
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Resolved! Pay

They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?

Where to find information on a Case Number

When we call help or work with someone in Technical Escalations, on occasion a case number will be created.  I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...

Product Mix with Dates

I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...

What is a merchant service broker?

I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like  I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...

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