Refunds and tips

[EV_SEA]

We use Toast Payroll + Tip Management and I am trying to find guidance on how processing a refund would effect tips owed to an employee where the refunded amount includes a tip.  

We pay our employees tips owed with their wages on payroll every two weeks.  Some of our staff also receives gratuities (auto-grat for larger parties)

If I refund is issued to a customer not on the same day, does Tip Management update to reduce the tips owed (assuming a date we have not yet sent to payroll)? If yes, is that on the same day the check was originally opened? 

If no, how is everyone managing this? 

[Rob]

Below is the information I could find about this. Based on the information, it appears it is done automatically the day the refund is processed, as long as tips haven't already been sent to payroll. 

When a refund is performed on a tip, it will appear in the Tips refunded field on the Tips Summary card of the Sales Summary report. Refunds will decrease all relevant financial reporting figures on the day of the refund in Toast reports and nightly emails, including tips, depending on the refund type selected.
Adjustments to these figures may also affect other aspects of the report, such as Sales Categories, Revenue Centers, Dining Options, Tax Rates, Discounts, Service Charges, Service periods, and Service Areas.
If a refund is issued and the tip interval is still pending, the Tip Management report will update to reflect the change. However, if the tip interval has been approved or sent to payroll, the tip interval is locked, and changes will not be reflected in the Tip Management report.

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