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Discrepency in loyalty points

ashokr
Salad I

yesterday

I recently opened up loyalty points, but something really bizarre happened.

I got an email that maybe one account is suspicious. It made 400+ points in one day, strangely different tables, different customers and all see points going to a single account. I couldn't explain it. I tried to adjust the points balance to the initial 25 signon bonus + the first transaction. The next day I noticed similar. So now I deactivated the reward for that account.

Support couldn't figure out either, and said I should reboot all devices.

ashokr_0-1741111756263.png

 

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2 REPLIES 2

rcmck
Dessert I

yesterday

Have you inspected the loyalty accounts linked cards? Are there a suspicious amount of them? Any similarities between the checks, same server for example? 

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ashokr
Salad I

an hour ago

Absolutely nothing in common. Different servers, completely different cards. Amex, visa, and each of those cards are different.  Not a single  thing in common. I tried to reduce the balance to remove many of the extraneous credits. But immediately they started adding up next day. So I deactivated that account for now. 

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