Epson TM-M30II Wireless Thermal Receipt Printer Login and Password

[jameslowman]

Anyone else having trouble accessing the Epson TM-M30II wireless printer interface to change the IP address?

I’ve tried every login combo I can think of:

• epson/epson

• admin/admin

• epson/serial number

• epson/MAC address

• epson/blank

• admin/blank

You get the idea.

I’ve factory reset the printers twice, they’re adopted into the Toast network, printing just fine from terminals and handhelds, and they all have valid IPs.

The issue is I cannot get into the backend via browser or Epson NetConfig while connected to the Toast network to manually set static IPs.

And to top it off, I’ve been on hold with Toast support for over 90 minutes. Weekend support is basically nonexistent, no one has answers, and second tier doesn’t exist on Sundays.

Any ideas?

[jameslowman]

Update: I’ve been on hold with Toast Tech Support for over 2 hours. This is absolutely unacceptable.
Every 3–5 minutes, a first-tier rep pops in just to say “Still trying to get someone, please continue to hold.” No progress, just an endless loop.
This is hands-down one of the worst support experiences I’ve ever had with Toast Support.
To top it off, the hold music is terrible.

[rcmck]

Try epson for user and serial number for password 

[jameslowman]

Tried that as I listed above. That is normally the default. 

[rcmck]

Oh sorry, read the OP too fast. The new way of setting up printers is by serial number and not to use static IP addresses, have you tried using the printer setup wizard in the POS itself to try and set an IP address?