I need all printed reports I only have some

[Gg]

My printer reports are not matching to what is being put in toast app. I am being ripped off a lot of money from the paperwork that I already have compared to what toast has I need all my printer reports 

So far I’ve gone through six and I’m missing $600

Grace Gadsby

[josh212 · Accepted solution]

Rob I believe this is not a support issue but an issue that needs to be addressed with their employer as it has to do with restaurant permissions and the OP's lack of visibility into management financial reports. 

@Gg Toast is the software company that supports your restaurant. However, any operational issues must be addressed with your employer as Toast cannot provide you with reports that the business you work for doesn't allow you to see 

[HearthpizzeriaB · Accepted solution]

I agree with Josh.

To the OP, If I read this correctly, you have been terminated by your employer. I wish you luck in figuring out if you are or are not missing money. Based on my experience, Toast can only really help you if you are currently working there and have the permissions to access the information you are looking for.

Since Toast is a software/tech company, there is really only so much they can do to help in a situation like this.

If you do in fact have evidence of wage theft, generally you would need to contact the Department of Labor for whatever state you are living in.

[Ace]

I’m in the same situation. About 50% gone. No transparency, super sketchy. My employers are trying to keep the info from us while trying to play it cool…this shouldn’t be possible with toast. Some states have employee protections Toast might consider looking into so it’s not part of a lawsuit about tip pooling and records/transparency.

[josh212 · Accepted solution]

It's crucial to understand that every POS system, including Toast, operates with inherent privacy protections designed to safeguard client data. Toast is a technology provider, contracted by employers as a tool for their operations. It is not, nor should it be, a substitute for the Department of Labor or an investigative body. Forcing Toast to violate the trust of their customers by disclosing sensitive business financial and operational data would be a fundamental breach of their privacy commitments. This is akin to expecting a phone company to provide your call details to law enforcement without a proper legal warrant.

Toast makes these reports available, but it is the employer's prerogative to furnish them upon request, particularly from a legal entity.

I recognize this can be a frustrating situation, but you do have several avenues to pursue:

• Contact your local Department of Labor or Consumer Protection agency.

• Engage directly with your employer to share your concerns and request the relevant documentation.

• Consult with a lawyer; if you have a strong case, they may take it on to help you seek damages.

• Consider seeking new employment.

However, expecting Toast to compromise its commitment to customer privacy and data security is simply not a viable path