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On Line Order Charge Back Challenger Help

Hello,

We occasionally receive charge backs from customers that order on line.  Is there any way to challenge these or we out of luck?

10 REPLIES 10

I think this is ridiculous. I called the number on the account, and it was a fake number.

Toast needs to do more to protect its clients or give us tools to do so. We should be able to flag a phone number and email so they can't place orders on Toast platforms. And they need to make this easy for us and give us tools to protect ourselves.

I just called them, and they said they blocked the phone number and email from ever placing an order online on my page. They should give merchants this ability . 

And I know this won't stop them because they can change their email again, but I think it will offer some deterrence.