Online orders are double-deducting from stock counts

[bottletheory]

Hi Gang,
Since yesterday morning, we've noticed that all of our online orders are reducing inventory by 2. We have a significant retail operation so this is causing alot of confusion.

Happening on our custom braded online store and Toast Local. Orders from HHs and POS are fine, the are  correctly reducing stock counts. 

We've made no changes to our online store settings or anything else that might trigger this eractic behavior. 

We've submitted a support ticket, but I have to imagine this can't be isolated to just us. 

Anyone else experiencing this?

[ramp]

Are you in the branded ecommerce store beta?

[bottletheory]

I don’t think so. Just the fugly Toast site. 

[Rob]

Hey, have you received a resolution from your support ticket? If you can provide the support case number, I'd be happy to see if more can be done, I understand how sensitive inventory can be so want to make sure this is handled as quickly as possible! 

[bottletheory]

Hi Rob,
Toast closed this as resolved, but provided ZERO detail and failed to reverse the double counting, which left my inventory counts totally wrong. 

I asked for  specifics on what the issue was, how it was resolved, and the detail supporting the return of our stock counts to the correct counts... and here's the response I got:
Case number: 13684581

>Dina Thomas (Toast, Inc.)

> That information was internal as it seems it was a coding issue, the engineers got it resolved.

--
I pay $1k/mo to Toast for this???

-Josh