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Printer/Cash Drawer

J_Kol70390
Soup I

‎12-23-2022 01:24 PM

Hey everyone, 

 Looking for some assistance on how to get my cash drawer connected to my printer.  I have done all the reboots, unplugged and replugged.  Rest ip address and wifi connection, opened printer drawer and pressed power button 5 times.  When I go to open drawer or cash out a payment drawer does not open and says not connected to ip address

 

Thanks in advanced

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2 REPLIES 2

josh212
Community Ambassador

‎12-24-2022 12:59 AM

Not to sound basic but is the device under device settings set up to accept cash payments and select the correct printer

Then on the back end make sure these are set

josh212_0-1671865001777.png

And make sure the receipt printer is matching the cash drawer

josh212_1-1671865042252.png

Next under receipt printer options make sure you have the right settings set up

 

josh212_2-1671865136066.png

Also make sure your serial number is correct and the IP  Address is blank. Toast uses Dynamic IP addresses not static so adding ip addreesses wont help

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rcmck
Dessert I

‎12-25-2022 11:11 AM

Can you share a picture of your printer connections? Also under printer setup is the printer listed and online?

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