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Third party menu won't allow ONE item to be ordered

Patience
Soup III

‎03-27-2023 04:25 PM

Hi team

I had a guest call yesterday telling me that online she cannot order one specific taco. I verified that this taco IS available in our regular menu, and usually our integration with regard to 86's etc is perfect.

This items hasn't been 86'd lately, and I can't see any difference in the way this item is setup in the 3rd party menu than it is in the regular menu. 

Anyone have any ideas? 

Thanks!!

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0 Kudos
7 REPLIES 7

rcmck
Dessert I
In response to Patience

‎03-27-2023 05:31 PM

Probably wait for some others to chime in but my first thought is to rebuild that menu item to force a resync, or contact the 3rd party companies and see if they can resync the menu on their side. 

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au79teahouse
Community Ambassador
In response to Patience

‎03-27-2023 08:18 PM

Did you make any change to that ONE taco recently? If so, double check if any modifiers under that taco is required to make a selection but not visible to 3PD platforms.

Patience
Soup III

‎04-01-2023 02:27 PM

Thank you for the advice, au79teahouse and rcmck! Your feedback gave me an idea and I checked deeper into the modifiers. Turned out ONE modifier for that ONE taco was turned off for Toast online. 

Thanks for pointing me in the right direction.