Third party menu won't allow ONE item to be ordered

[Patience]

Hi team

I had a guest call yesterday telling me that online she cannot order one specific taco. I verified that this taco IS available in our regular menu, and usually our integration with regard to 86's etc is perfect.

This items hasn't been 86'd lately, and I can't see any difference in the way this item is setup in the 3rd party menu than it is in the regular menu. 

Anyone have any ideas? 

Thanks!!

[rcmck]

Probably wait for some others to chime in but my first thought is to rebuild that menu item to force a resync, or contact the 3rd party companies and see if they can resync the menu on their side. 

[au79teahouse]

Did you make any change to that ONE taco recently? If so, double check if any modifiers under that taco is required to make a selection but not visible to 3PD platforms.

[Patience]

Thank you for the advice, au79teahouse and rcmck! Your feedback gave me an idea and I checked deeper into the modifiers. Turned out ONE modifier for that ONE taco was turned off for Toast online. 

Thanks for pointing me in the right direction.