Toast Credit Card Surcharging

[Penguin_Meg1]

Hey Toasters!

 I want to look into doing the surcharge fees for credit cards but it sounds like using the Toast Credit Card Surcharge system will increase our credit card rates, even if we stop using the surcharge system the higher rates will remain.... which seems counter productive....

It's unclear in the article how much processing fees will go up, it just says the rates will change.

Is anyone using this? https://central.toasttab.com/s/article/Get-Started-with-Credit-Card-Surcharging 

If so how much have your rates increased? Was it worth it? Have you seen much customer backlash? Let me know your pros and cons

Thank you!

[au79teahouse]

Build the fee into menu price and offer cash discount. 

[Penguin_Meg1]

Thanks everyone!

  Thanks so much for your input!

Yes I have been thinking of going in the direction of a cash discount as well. Do any of you do a cash discount? Do you just use a regular discount button and have the server enter the discount at the time of the transaction? My only worry is servers forgetting to give the discount.

[rcmck]

I don't at the moment, but that is basically what is described in the article on cash discounting, unfortunately there is no way to auto apply it which is why I haven't. https://central.toasttab.com/s/article/Toast-Cash-Discount-Overview