View Order Updates/Auditing

[Kirsten_H]

I used to be able to click 'View Update History' to view/audit check activities (1st picture).  Last week this functionality disappeared, and I get a header with no information (2nd picture).

I was on a call with Toast Support today on a different issue and asked about this.  I was told that this functionality was removed as it is only for Toast agents to use.  Has anyone else had this experience?

How do you audit checks to figure out issues that arise?

[Rob]

I was under the impression that this view was never available to customers, and I can't test it because I still have some support abilities, so I can see the audit history. I will escalate the case to see if they can provide more information! 

[Kirsten_H]

Thank you, Rob.  We came on board with Toast in January and have had the audit feature until last week.  I come from Aloha, which had very robust audit capabilities between Aloha itself and the drill down features in their Insight program.  The lack of audit and check level drill-down in Toast has been frustrating.

[Kirsten_H]

@Rob any insight into why Toast thought it was a good idea to take away this functionality?

[pizzashop]

I also used to use this quite often to help diagnose something in the kitchen where staff said something ever showed up, or we wanted more details on the lifecycle of a ticket.

I can still see the links to this feature, it just doesn't load any data. If Toast were to remove this feature for users, they should just remove it, not make it there but non-functional. That doesn't make any sense, and I don't really buy Toast support agents saying it was only for support to use. It was released, the link remains, it worked and was out for a long time -- there's no way it was never intended for owners to use. 

+1 to bring this feature back. I've already had 2 times this week i wanted to look at it and couldn't. Toast -- Don't take away perfectly good features. 

[Rob]

I used to be a support agent of the highest Tier for many years; I assure you this was once only available to support agents.
I used it to troubleshoot issues and tried to guide customers there many times, but they did not have access.
I don't know when this was enabled for other users, but I will escalate a case for you to try to get it re-enabled.