Hi Toasters,
HEADS UP TO LOYALTY USERS!
I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday reward multiple times during their birthday month. This particular customer had used the $10 bday reward 3 times in one week.
I called toast support and much to my surprise this is something that toast knows happens. and all the customer service person could do was suggest that I make the birthday rewards only usable on the actual day of the customers birthday. Other than that they support person was going to put in a feature request. I'm not sure why the loyalty settings would allow us to choose redeemable during the whole birthday month with a glitch like this....
I'm putting this info here in toast community to hopefully give some boost to the feature request and also as a heads up for anyone using loyalty. I would have set things up differently had I known during the setup process.
