I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
We are a full-service restaurant with an older trending clientele. While we desperately would like to utilize Order and Pay technology, our existing guest base would kick and scream if we abandoned the traditional service model. Can we create a few d...
At points both Fri and Sat we received calls from customers saying our Toast Online Ordering was down. I went on to check it and I did receive a weird message about it being down when I tried t place an order. I refreshed and it worked. But with many...
I need help . I don't know who to ask. I've had my toast account linked/added in my chime app. So I can get the 'paycheck ' feature throughout the week for 2 years now. After each deposit it makes me unlink and relink it..to 'refresh' it says. Now wh...
In my online ordering, there is a sandwich where the customer builds there own sandwich. They need to first choose their bread, then meats, then toppings. After they build their sandwich, they need to choose a side. I have a modifier group for bread ...
We are a quick serve business. We utilize handheld devices for our drive thru so we can hand to customers for signing, tips, etc.. There are way too many buttons for customers to push and I see frequent exasperation. One thing I would love to elimina...
Is there A way to remove the line on the printed receipts asking for their phone number to sign up? The problem is that guests are filling it out without telling the servers, and its getting missed. We usually do our rewards through a card set up. ...
Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...
I have a question, I just caught a server taking a payment from a customer for several cans of beer. They rang it up to get the total but then removed it before sending it, yet collected the money. I would not have caught it had it not been the end...
I am looking for someone to help with our email marketing. If interested, please let me know.
Hello all! New to Toast over here. We have a group of people in our community that we have always offered a 20% off discount to. I'd like to make that available as they order online but I cannot figure out how to create the promo code and have it "...
We started a fundraising campaign and it is not working properly. The round up prompt does not show up for all servers. How can this be fixed? What is causing this issue?
Just learning the basics
We have a multitude of services as part of our organization. We have two types of gift cards - one for food & beverage and one for our golf course and merchandise. I would really like to launch our Toast digital gift cards but am unable to include ...
We have 2 cash registers that take payments from the customers in the dining room. When a large table comes to pay, we begin accessing the checks on both terminals in the Pay screens. But when a customer pays thier check, the other screnn automatic...
Hey Toast Community! We've heard you asking for more about how to take advantage of Email Marketing and the Toast Guestbook to design promotions and turn your guests into regulars. We've scheduled two new Toast Classroom sessions this week to introd...
