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Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account.
Allowing a guest to "save/skip" their loyalty rewards only to have the reward claimed by another guest in the transaction doesn't make any sense at all.
This is happening because of the system's setup. I will pass your feedback on to the team, but please note that this is the intended process for now. adamj also mentioned a workaround to help address this issue!
There are two ways to apply loyalty to a check one is on the order the other is on the payment. If you select each payment and then click rewards the points will distribute correctly
