Ordering to wrong location

[Bean-Rush-Cafe]

We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?”

[Tinku_S]

I reached back out this morning to the Toast contact that I was working with to see when the location confirmation popup will be available for public release. In mid May, hey said they were moving this to production but there was no associated eta.

[Sdaniel]

Hi! This past week, I noticed a change in the checkout flow where you’re now given time to review the details before the order is submitted. I was out of the office for a bit, so I’m not sure exactly when this change was made. This is the update I noticed, but I’m not sure if it’s the same one you were working on with Toast.

[Tinku_S]

I saw that too but that's not the change Toast is working on. That's to confirm the location at the start of the ordering process via a location confirmation popup. This one is at the end of the ordering process and gives guests a final chance to review the order prior to it getting placed, which I think is a decent failsafe, and I haven't seen any issues with it.

[Sdaniel]

That is good to know that they are actually working on a pop up, as we have also had issues with orders being placed at the wrong location in the past. We have seen a decline in these, though, which is great to see. I do think this updated final review is a good change, as it gives the customer one last opportunity to make sure the location and order details are accurate before submitting.

Hopefully the pop up is released to all customers soon! 🙂

[Tinku_S]

Toast let me know today that the location popup will be released to the public in Q4.