Pre Authorization Isn't Saving Guest Name

[37lights]

We have 3 registers. 2 Work just fine when starting a tab. One of them, you can preauthorize and start a tab but a name does not record on the tab.

I can't seem to figure this out. Does it have to do with enabling EMV?

Thank you!

[rcmck]

Yes it do to emv, you need to insert chip (dip) the card, don't use NFC (tap) if you want to populate the tab name.  (this is a card limitation)

[37lights]

We just have a swipe feature on the computers, so dip isn't able to start a tab. Swiping is the only option.

[rcmck]

Oh ok, thought you might be using the new emv pre-authorization. It may just be a dirty card reader, if you have any card cleaner wipes give that a try.