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Reliability of card readers in toast Togo

ashokr
Community Ambassador

Hi

its little over two years and I’ve had my first one die just little over a year. But somehow they were able to replace my device. The second unit has failed to read cards after 2 years. I ordered a replacement kit for the card reader after diagnostics. Just curious what others have seen. The unit itself looks great shape but it’s refusing to read cards to take payments 

- Ashok Raj
Toast Community Ambassador
1 ACCEPTED SOLUTION

au79teahouse
Main Course III

Ours are about 3 years + and  have been going strong so far (knock on wood).

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2 REPLIES 2

au79teahouse
Main Course III

Ours are about 3 years + and  have been going strong so far (knock on wood).

Nice.. the unit looks pretty solid, can't tell why the readers are failing.  Got a replacement reader for $150, waiting for it to arrive. I hope I don't need to swap the base unit as well. 

Is there any extended warranty program that goes beyond the 1yr? I didn't think so. 

- Ashok Raj
Toast Community Ambassador