I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Good afternoon, friends! I'm part of a hotel that's opening a new restaurant and using Toast for the first time. We would like to snag loyalty members from our current F&B loyalists with a bonus program offer. We're using a non-Toast platform to get ...
Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers.
Hello,I help run a small retail shop, and we are just starting to use Toast. We would like to change the word 'Server' on the guest receipt to say 'Cashier' and change the word 'Rrdered' to say 'purchased'. Is this possible? I looked through all the ...
Greetings, is there a way to target="_self" navigation items?
Hello,On both the desktop and mobile version of our online ordering page (https://order.eatpumpers.com), the font color for the saved credit card info (last 4 of the credit card number & the expiration date), default to the primary font color in the ...
We are wanting to get a Restaurant Branded App that integrates with Toast. It looks like there are several options. Has anyone used any of these? And, if so, are there any recommendations?
Anyone knows how to finish submitting branded mobile app in Google Play Console and App Store Connect?
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
It doesn't seem right to show the same tip percentages in in-house ordering and on online ordering. Is there a way to set different percentages?
An issue that causes so much confusion for our staff is duplicate rewards accounts that are created when a guest with an existing rewards account uses a gift card.The next time they try to manually add rewards, the staff will see the guest listed twi...
Our rewards program is doing something strange. I have attached a picture. A Guest came in and had over 800 points and redeemed 30 dollars. He now only has 41 points left after that transaction. When his guest receipt printed it stated at the bot...
Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Toast has become a major frustration for me when dealing with backend issues. As an MLM, I shouldn't have to waste time going through Tier 1 and Tier 2 support when they are unable to resolve my problems. Every time I call, I’m forced to repeat the s...
We had a guest who dined with us on Sunday. We have our pre-authorization set to $25. Once a month someone reaches out inquiring about the extra charge. I kindly explain it will fall off in time. However, today a guest had a reversal charge for $25 f...
Hey everyone. We have a few chains of restaurants (around 30), all using Toast.We plan to promote our own custom guest feedback survey (not the generic one Toast has). Our challenge: we want to give an award/discount to the guest for filling out the ...
