I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...
I’m not really sure where to leave feature requests or if the right person will see this, but I have two requests for features that I would love to see happen, that I’ve had on previous POS that worked great for me! (I also don’t know if these are al...
Hi everyone,We’re a full-service Italian restaurant in Florida (average check around $50+) and have been using Toast Loyalty for quite some time — mainly the traditional points & discount–based model.We’re now considering switching our loyalty struct...
We would like to have the option to remove the receipt screen from the customer-facing display. 1 out of 100 asks for one, so in the rare case, we can always reprint (or re-send) a receipt. That's the first reason for the request. The second is that...
About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...
Hiits little over two years and I’ve had my first one die just little over a year. But somehow they were able to replace my device. The second unit has failed to read cards after 2 years. I ordered a replacement kit for the card reader after diagnost...
Is there any way you could put an "add customer" link on the 'rewards accounts' page? this would make it sooo much easier for me to manually add customers. Thanks in advance!
We have issues with partial payments being taken when customers are saying they have all the funds. I personally just had this situation happen to me at another local bar that used toast. and then my bank is showing 2 charges for different prices.cur...
We want to send our new guests a 15% promo code to use in house and will be blasted out via email (we are using Klaviyo) . Our concern is there is no way to track it when a guests uses it but we are going to create the promo code on the POS. Has anyo...
Is it possible to create different receipts (different headers and footers) for different revenue centers? And, if so, How?A General Manager wants to rebrand one revenue center and wants the receipts to reflect the rebranded name, while keeping the ...
Is there a way to save links and then you can choose those links when you are making marketing emails or sms? For instance, the sign up for loyalty link, or the order now link? It seems that have to copy and past each time for each link until I can...
Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...
I need more customization abilities in Toast Loyalty. Our guests are VERY engaged with our loyalty program and we have a massive amount of members. I want to ability to load rewards into accounts. For example: $10 off lunch - use by this dateFree ...
Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers.
We are having an issue with preauths. We have it set to $10 preauth. The servers have been told to take the customers card prior to adding items to a check.Despite ensuring that the server is following that order, we are still getting calls from cust...
