About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders.
So if a customer places an order, and we make a mistake, we are unable to update the order to comp an item and adjust payment. My only option is to void the payment on the check. This is unacceptable.
After 42 minutes on the phone with Toast, Fabian notified me that there are currently no workarounds and many people have called upset. That is preposterous.
Removing the ability to quickly handle a customer complaint or issue is completely unacceptable.
Anyone have any workarounds they were able to figure out? This creates so much additional unnecessary friction in dealing with customer complaints.
