Branded Mobile App

[Moxmoe]

Hi! I am having SO much trouble with the Branded Mobile Apps and getting them ready to go live. I did finally manage to get it submitted for Apple, but my submission was rejected because of the "screenshots" I used for the iPad version of the app. I cannot find where to possibly get these screenshots and Apple is telling me it is required to launch the app. I have chatted and called Toast Support, emailed the person who was to be our "dedicated" app person with onboarding, emailed the brandedmobileapp@toasttab.com address, and I'm getting either no answers or a constant run around. It's been several weeks since we launched with the POS and I just want to get the darn apps launched! Can anyone help??

[Sdaniel · Accepted solution]

Hi!

We had a similar issue with our setup, but I will say our dedicated app person has been extremely helpful and he took care of the screenshots and resubmitted the app and shortly after the app was live in the apple store. Do you have a dedicated Toast rep that you can reach out to as well? Our rep will usually direct us to the correct person. 

[www · Accepted solution]

I'm currently testing this feature and I think Toast might have updated the process. Each time I change something and click "Publish," the screenshots for iPhone and iPad are automatically generated.

It appears to take about a day for Toast to process and submit the changes and screenshots to Apple.