Can I send a text to a guest without a KDS?

[kathrynsabol]

We do not have a KDS but want to text guests, can I still send a guest a text from the Orders Hub?

[Rob]

Unfortunately, you need a KDS to let guests know when their order is ready, but I think you can send a welcome message to guests if you only have the Orders hub. I am not able to test it. 

Send Text Message When Order is Fulfilled



Send Text Message When Order is Fulfilled

[jeffreyjp]

Rob, I run the Toast system for a bakery/retail chain which only takes advance orders. We just started using Catering & Events Pro to handle scheduled orders. Customers can place orders online, and the orders are showing up on our KDS screen, getting fulfilled, and sent to our Orders Hub. But they do not seem to trigger SMS messages to the customer when we mark them Complete from there. In the screenshot you posted it says, "Order Ready Messaging is available for orders placed through the Online Ordering website and Local by Toast or Curbside dining behavior." Are Catering orders treated differently in the system than other online orders? 

[rcmck · Accepted solution]

Just need to turn these on, but you would just have to mark the orders ready yourself without the KDS.

[Rob]

Hey, that's a great question! It seems like it is different. The only SMS features I could find were for invoicing. Catering is a newer module, so there could be updates to change this in time. I will contact my team to confirm, but I believe they are different! 

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