Cash on hand doesn't include cash collected as Auto-Gratuity

[ClayFranklin]

Hello,

We have a problem with our Shift Review.  The 'Cash Activity' and more specifically the 'Cash difference' line item.  We want the Shift Review to calculate the tipout or deposit ('Cash difference') for individuals based on the total amount of cash collected.    Currently, the 'cash on hand' number is what is used to balance against CC tips collected.  'Cash on hand' however; doesn't include any auto-gratuities paid by cash.   I've searched the UI for settings that control 'cash on hand' but can't find what I need.  Anyone know what button to press, slider to activate, or support tech to discuss this with?

[ClayFranklin · Accepted solution]

@Rob Thank you - I need help with this thread more urgently:

(1) Cash Activity in 'Sales Summary' changed within 24... - Toast Community - 11978 (toasttab.com)

[Rob]

Which location is this for? 

[rodeak]

This is a workaround solution but we delete the auto gratuity after payment if the grat is in cash. Then the servers are just holding the extra cash, which becomes part of their tip pool. Have you found a better solution to having the cash auto gratuity show up on the checkouts?