You can’t do it as far as I know. We’ve had this problem too and it’s very frustrating. I have no idea why they block it.
Usually what we do is just take down the customer’s phone number and then make a brand new order manually at the register, and choose TDS first. Type in the phone number, and it’ll show you the previous orders from that customer that you can then tap you duplicate. Once you do that, note the new order number. Go back to the old order, go to pay, then adjust the payment and move it to the new check. Void the old order. Go back to the new order and then close it out (it should now be fully paid) and TDS should take it from there.
overly complicated, but kinda the only way to deal with it.
Jacob Knobel, Co-Owner
Pleasure Pizza Downtown
