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03-05-2024 01:41 PM
someone disputed a transaction. I sent in their signed cc copy with the itemized bill. I also have her being here on camera irate about our prices when I went over the prices with her. she said she was taking it from my tip which you can see there was zero tip on the check. how do I know if this goes through. it is theft
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04-23-2024 03:23 PM
How did this work out for you? I recently had some chargebacks that I challenged with signed receipts and lost with Toast being unable to give me any reasoning as to why.
08-01-2024 11:51 AM
Actually we shouldn't let it be "part of the business" and request Toast tab to do something about it or we will be forced to turn off online ordering. All restaurant using toast tab should demand better CC verification for online orders as this is also affecting us at a total of $300-$400 per month. All chargebacks are lost and Toast does not want to be responsible for it unless we take action and turn off online ordering.
05-02-2025 11:24 AM
Sorry, this doesn't seem to be the case with us. It's only with Toast Online Ordering and Toast Local that we're seeing chargebacks.
Unless Toast can figure out how to minimize our losses, we'll be forced to only use the third-party apps for online orders.
06-22-2025 07:30 PM
I’d like to suggest Toast add a layer of verification for online orders to help prevent fraud. For example:
Send a verification code to the customer’s phone or email.
Require that code to be provided at pickup to complete the transaction.
This small step could deter fraudulent orders and help protect restaurants like mine from unnecessary loss.
07-14-2025 10:13 AM
I've had delivery people here in the Washington, DC / MD 'Burbs ask for this before they'll drop my packages!
If I'm not home, they call me.
