cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Credit Card Tips Allocated to Wrong Pool

Hello! I am looking for instructions on how to reallocate credit card tips that ended up in the wrong tip pool.

The Scenario: A check was opened by a bartender and on drink was purchased. The customer then moved to a table where a server completed the majority remainder of the transactions. The check was transferred before it closed, but the tips still ended up in the bartender pool. Is there a way to adjust this before submitting to payroll? I see that I can manually adjust cash tips in timecard reports, but not credit tips.

Thanks!

1 REPLY 1

You may need to reach out to support for more information. It seems like this might be possible, but I couldn't find any articles that explain how. Attached are some articles on Tip pooling for your review. Also, if you find a way to do this, please post the answer here for future community members! 

Get Help With Toast Tips Manager
Tips Manager With Toast Payroll



Robert Anderson, Community Manager
Toast