cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Credit Card Tips Allocated to Wrong Pool

Hello! I am looking for instructions on how to reallocate credit card tips that ended up in the wrong tip pool.

The Scenario: A check was opened by a bartender and on drink was purchased. The customer then moved to a table where a server completed the majority remainder of the transactions. The check was transferred before it closed, but the tips still ended up in the bartender pool. Is there a way to adjust this before submitting to payroll? I see that I can manually adjust cash tips in timecard reports, but not credit tips.

Thanks!

1 REPLY 1

Rob
Community Manager
Community Manager

You may need to reach out to support for more information. It seems like this might be possible, but I couldn't find any articles that explain how. Attached are some articles on Tip pooling for your review. Also, if you find a way to do this, please post the answer here for future community members! 

Get Help With Toast Tips Manager
Tips Manager With Toast Payroll



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com