Credit Card Tips Allocated to Wrong Pool
‎10-14-2024 11:59 AM
Hello! I am looking for instructions on how to reallocate credit card tips that ended up in the wrong tip pool.
The Scenario: A check was opened by a bartender and on drink was purchased. The customer then moved to a table where a server completed the majority remainder of the transactions. The check was transferred before it closed, but the tips still ended up in the bartender pool. Is there a way to adjust this before submitting to payroll? I see that I can manually adjust cash tips in timecard reports, but not credit tips.
Thanks!
- Labels:
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Best Practices
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Technical Question
‎10-18-2024 10:15 AM
You may need to reach out to support for more information. It seems like this might be possible, but I couldn't find any articles that explain how. Attached are some articles on Tip pooling for your review. Also, if you find a way to do this, please post the answer here for future community members!
Get Help With Toast Tips Manager
Tips Manager With Toast Payroll
Robert Anderson, Community Manager
Toast
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