Discounting of weighed items under a lb

[JoesButcher01]

We run Toast Retail and run Toast in our restaurant (2 "locations").  On the retail side we use a scale generated embedded barcode to read price.   Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts.  Toast will not perform either discount with weights less than a lb.  Ex:  Strip Steak 1.54lbs, no problem with a 10% discount, will do $ off but only on the first lb not fractional.   Ex:  Ground Beef 0.95lb, won't discount a % off, but if its 1.01lb no problem, discounts at $ off cannot be performed. 

Inablity to do fractional $ off, and % off less is causing long lines with our cashier as the only workaround is an open item, requiring our cashiers to know every sale in the store or use a cheat sheet to remember and use a calculator to price the open item. 

We have made the request for a change though our onboarding rep, through Toast reps, and more.  The only response we get is "we are aware and working on it". 

Why can't Toast provide a timeline or at least some level of Toasts perceived urgency/priority on the fix, its maddening that we get "filtered" through reps and agents with no dev team communication. Additionally maddening, is that when posting to the board there is no Retail specific area, or label that fits posts like this. 

Anyone else familiar with this? could not find an active thread though search.  Thanks. 

[rcmck · Accepted solution]

Looks like this is fixed in 2.93 https://updates.toasttab.com/announcements/minimum-quantity-for-item-specific-discounts-can-now-be-l... you might be able to request to be upgraded rather than wait.

[JoesButcher01]

Appreciate the support.   Toast is wonderful and maddening at the same time, to us communicating a fix deadline would be a start to know they at least have it on their radar. 

[nsvorp]

Agreed. I have a few enquiries happening, so I'll update here if I learn anything!

[Rob]

I wanted to provide an update regarding the issue. I have confirmed with my team that we are aware of the bug and are actively working to resolve it. I do not have a timeline for when a fix will be available. I just wanted to assure everyone that we are working towards a solution!

[JoesButcher01]

Robert, its been 75 days....any progress, update on this, seems it would be an important issue with Toast. 

[Rob]

I noticed an update on June 4th saying that this issue has been fixed. Checking in with internal teams to confirm what the fix was and see how to update your location. You want this change made for both your locations correct?