DoorDash integration Ticket due times

[Penguin_Meg1]

Hi All!

I wanted to share some info I learned this week that may be affecting another restaurant out there!

We have DoorDash Integration. Our online ordering/third party delivery is set for a minimum of 20 min prep time with additional rules set for extra time added based on price. 

The last couple of weeks our DooDash "order time" and "due time" have been very strange. 2 min prep times and sometimes even times that had already past such as "order time 4:32" and "due time 4:30".  Toast online ordering ticket times were normal.

I spoke with Toast and after they investigated it for a week they told me it was not on the toast end of things and I should contact doordash.

Doordash said there was an update that happened within Toast recently and the rules you set in Toast no longer apply DoorDash Integration as they did before.  If you call Doordash you can set your minimum and maximum quote times through customer service (it was pretty quick and painless as far as customer service calls go). I did inquire if this is something I could do myself through the doordash merchant portal and he said not at this time, you have to call customer service to do it.

Hope this helps someone out there!

[adamt]

THANK YOU!!