First Party Delivery + Third Party Delivery

[mattlawlis]

Hi all,

We were told by our Toast sales reps that it is possible to have our own delivery vehicle in combination with 3rd party delivery. Exactly like how Papa Johns defers their orders to Doordash when they don't have enough drivers.

Is this actually possible? I can't figure it out.

Thanks!

[Rob · Accepted solution]

Unfortunately, it does not appear possible now, but if my team updates me that we can, I will surely share it here! 
EDIT—Our educational material states that it is not possible, but many community members have reached out in this thread to explain how this process can be done. The account rep might have known of these workarounds, so they said it could be done.

EDIT- Sorry for all the confusion around this. This is not possible natively through Toast. It's a priority for us to allow this in the future, but it's currently planned for 2025. 

Set Up Delivery Using Your Own Drivers

[pizzashop]

Unless they have changed something recently, this isn’t supported in the POS. You have to either use your own drivers or TDS exclusively. 

In general, never trust sales at any company. They rarely know their own product when it comes to details like this. 

What you could do if you wanted though is just use DD Drive manually. Set up toast to not do TDS, and then manually dispatch DD using their Web UI. It’s a pain, but that’s the only way to get both right now. 

[mattlawlis]

@jenni @Rob will you please confirm this? Emily Spickler, Toast District Manager - South Texas and Brock Hargis, our account rep for Reblle at the St Anthony, a Luxury Collection Hotel and for Pumpers, told us to our faces when they were trying to sell us Online Ordering Pro that this was possible to do.

[Rob · Accepted solution]

Unfortunately, it does not appear possible now, but if my team updates me that we can, I will surely share it here! 
EDIT—Our educational material states that it is not possible, but many community members have reached out in this thread to explain how this process can be done. The account rep might have known of these workarounds, so they said it could be done.

EDIT- Sorry for all the confusion around this. This is not possible natively through Toast. It's a priority for us to allow this in the future, but it's currently planned for 2025. 

Set Up Delivery Using Your Own Drivers

[pizzashop · Accepted solution]

@Rob @mattlawlis I’d still say this is not possible to avoid confusion. You can use a 3rd party integration to do it using an entirely different company’s system, like Shipday, but that’s not a “workaround”. I’d just say, this is not possible to do natively using Toast.