- Toast Community
- Discussions
- Restaurant Operations
- Re: Flashing Blue Question Mark Toast Go 2
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
04-29-2025 04:12 PM
Anyone else having issues with their Toast GO 2 handhelds showing a flashing blue question mark above the screen? Started happening to us a week or so ago. None of the devices ever showed that they were in offline mode and the status screen shows everything online. The other day 9 of our 10 handhelds were having the issue. Force quitting the app and clearing cache makes the question mark go away but it eventually comes back. When it is present and I try to change someone's order to takeout it tells me it can't look up customers in offline mode (I've attached a screenshot) even though everything else shows as being online. I've been on with tech support and we just tried resetting and adjusting our access points but still having the issue.
Solved! Go to Solution.
05-20-2025 02:29 PM
A software update a week or two ago seemed to resolve the issue. We're on 2.86 build 1 now. It was an updated vesion of 2.85 I think that resolved the issue. Make sure your software's up to date and if not call support and see if they can schedule the update for you.
05-05-2025 03:26 PM
The software update they pushed out to us over the weekend seems to have resolved the issue. It would be great if Toast had a know issue list so we wouldn't have to spend hours on the phone with support only to find out it's something behind the scenes they're already working on.
05-05-2025 04:14 PM
Simultaneously it has done this and you also cannot take a takeout from an existing table in the restaurant without entering the customers data which is inconvenient overall.
05-05-2025 04:18 PM
That's what our was doing. Force quit the app and clearing cache would temporarily fix. The software update we got seems to have resolved the issue. Support may have pushed the update to us early so either give them a call and see if the can push the update to you or wait for the update to roll out. I feel like they usally roll out mid week. You'll definitely want to ask for an expert as opposed to dealing with the frontline people on the phone.
