KDS REPORTING

[Tsandoz]

I wanted to know if there is a way to get better KDS reporting such as:

Time of prep of items

Clock in as expo and see how you can measure his time of sending tickets 

What Items are taking too long to make or the one that are fast to make 

for me those are key KPI to understand the impact of wrk flow and FTE for a restaurant, 

[Rob]

Thanks for reaching out to the community!  To gain better insights into your kitchen's performance, I would check out the following reports:

Tickets by Hour: Provides a high-level view of the number of tickets fulfilled in a given hour, as well as the average time taken to complete those tickets. This helps measure how busy the kitchen is.

Tickets by Fulfillment Time: Breaks down how many tickets were fulfilled by each station within a set time interval. This report helps provide insight into how your kitchen is handling the workload within a specific amount of time and measures ticket turnaround time.

Ticket Details: Offers a deep-dive breakdown of the details of each individual kitchen ticket, showing what happened on a specific ticket and when from the kitchen's point of view.These reports can help you understand the time taken for item preparation, track the performance of expediters, and identify items that are taking too long or are quick to prepare, which are key KPIs for assessing workflow and staffing efficiency in a restaurant.

Let me know if you have any other questions!

Kitchen Operations Reporting Overview 

[ashleyhodge]

I agree with Tsandoz. Reporting by ticket doesn't give enough detailed information about how your kitchen is performing on specific items. How am I supposed to adjust prep times or coach staff on items they tend to struggle with if I'm only able to see a high level overview of ticket timing or a detailed version of a single ticket that only shows me fulfilment time and prep station for the entire ticket?

 If you click into the ticket details and look at the update history, you can see exactly what time the item was sent and when it was fulfilled, but this information is difficult to read and you can only look at one ticket at a time.

The data is clearly being stored. Any hope at all that Toast is working on creating a more robust reporting tool for KDS would be nice. Thanks!