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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Resolved! Employee clock in/out via the toast app?

Good morning! I have been told that our employees can clock in/out via the Toast app. However, I have not been able to locate/verify this action. I have only used the KDS/POS hand held for this. Can any one give insight?  Thanks  R,Shawn 

Production Item Count text color

Currently my restaurant uses the new KDS experience in dark mode. We have a couple production items on our salad/Fry KDS and the production item count has been very helpful. However, currently the text for the count itself goes from grey when the cou...

Resolved! Schedule Enforcement with HotSchedules

Im trying to set up schedule enforcement, but it doesnt seem to  be intergrating.  I have had HotSchedules intergrated with toast for years and everything else works.  Ive followed all the instrutions on toast central, but on the page where you enter...

Meeting

Hello, we are wondering if we could set up a meeting with our representative. We would like to go over what we are currently using and what we could potentially use to streamline our everyday operations. Thank you,Beth Lancaster

Hardware Subscription

I am writing to express my concern regarding the recent change requiring a separate software subscription for every POS terminal.When I originally signed my agreement with Toast, my understanding and the terms presented to me were that my account inc...

System Activity Log

I believe it would be helpful if I could see a log of when (and who) turns our online ordering system on snooze and when it is turned off. I am finding the system off or with snooze warnings in the morning, and I want to know when it is happening so ...

Mobile orders glitch when redeeming rewards

There is an issue when our customers order through the toast app and use rewards points to go towards purchase amount. None of the totals in attached receipt add up. It forces me to refund the customer money they are not owed. Open ticket with custom...

Resolved! Loyalty discount

Hello everyone! We are looking to set up a targeted promotion and want to see if this is possible within our current system.Specifically, we want to create a discount that only applies to a particular customer group. For example, we want our Wine Clu...

Discount

Hello,We are trying to create a specific discount rule for our menu and could use some guidance. We want to set up a promotion where if a customer buys a specific quantity of items (X number of items), they automatically receive a percentage discount...

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