I have been noticing discrepancies in our final deposit numbers at end of day. This seems to have been going on for a long time unnoticed, but our final deposit numbers seem to be changing the day after we close everything out. I check that every s...
When a check is paid with a gift cards and there is a remaining balance paid with a credit card, the credit card receipt for suggested gratuities only show the suggested gratuity for the remaining balance and not the original total. Is there a way to...
Is there any way to block access to the internet browser on the Toast handhelds? I've noticed a few servers using it just to surf the web. Thank you!
Is it possible to be able to have different menu category options. Such as having the categories vertical and the menu items horizontal? This would make the screen cleaner looking when doing modifications.Also, we like the dark mode but the colors ...
We have run into an issue where a table wants to use one form of payment with a set amount and then split the rest of the bill evenly amoung other payments.For example, On a $100 check a guest want to use a $50 gift card first, then split the rest wi...
Hello Toasters!We are finalizing the setup of our catering program with the next step being to go live with catering online ordering to allow guests to order themselves. One of our concerns is how to ensure the team gets notification for an order as ...
If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future. Is there a way to block or "mark" guests by name, phone number and/or email addres...
Just wanted to share an unfortunate experience. We were very excited to purchase a new barcode scanners. This was a first for our restaurant but we thought this Barcode Scanner was ultimately going to be a huge help for our teams. Before purchasing,...
Hi Toast Users!When sending Food Items to kitchen prep stations, we want full tickets to print at a station IF that station has an item on the ticket. For clarity, if the Grill Station makes all my steaks and my Appy Station makes all appetizers, if...
I'm looking for additional best practices. We have 2 KDS screens in the BOH. One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders. When on online order comes in, the main KDS prints a k...
We recently added toast online ordering. I received an e-mail with instructions on adding the toast online order button to my webpage and facebook page as well as adding the download toast local app icon. I can't seem to accomplish either of these ...
ISSUE: soups, salads, chips, etc. are all taken care of by the food runner but they still need to be on the expo screen. When the kitchen fulfills all food items, the order does not go to the front of the KDS because the sauces are showing up as not ...
Recently, I experienced two chargebacks through Toast Online Ordering—one for a takeout order where the customer claimed the card was unauthorized, and another for a digital gift card purchase that was later disputed after being used. Unfortunately, ...
Does anyone else have this problem? When I do a reorder from what a customer ordered last time, the new ticket is populated with the items but when I finish taking the order it doesn't go to the Kitchen Display Screen.
Hi, we use production items for the restaurant so the line knows how many portions for specific items are needed. We also execute caterings so we have a menu and separate items set up for Catering. When we first set toast up we had help and productio...
