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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Resolved! Tap Reader

So we are new. We can only Pre-Auth a card by swiping. The "hockey puck" intert and tap reader does not function for pre-auth. It works only for Guest pay at our Guest Facing Display. Any Ideas?

Dine in / take out default

I am a dine in restaurant,  I have 1 person who's job is to take phone orders for takeout.  Is there a way to default his access code to take out only?  Or a specific setting or setup that seems to work for this that someone is currently using and wo...

Feature Request Regarding Order Throttling

We frequently use order throttling when we are inundated with orders. The constant challenge we face is remembering to turn it off.My employees set timers on their personal devices to remind themselves to check the throttle. However, I have noticed n...

Update Suggestions

A few suggestions for possible next updates: When a manager signs in and theres a pop up of the items out of stock, it would be so much easier if we could click on the item right there and mark it in stock. Rather than X out and go to the menu item, ...

ADA website accessibility.

I operate Capybara Ramen & Sushi in Clermont, Florida. I recently tested our Toast Online Ordering page with Chrome Lighthouse because of growing concerns about ADA website accessibility.A recent post in a Florida Thai restaurant owners’ group report...

Due time Issues with 1st party delivery orders

Hi,We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers.  There are a few issues with the 1st party delivery options I have.The main issue is with the due...

Kitchen Display Screen (KDS) aug 2026 update

Did they even show this KDS screen to a single restaurant before launching it nation wide?  How do some of these features even make it past testing.  It's like no one working on this stuff has even stepped foot into a restaurant kitchen.Now when a ne...

Resolved! Hourly Sales Capture

When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...

Door Dash - Remake Order

Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...

Resolved! MAXIMUM Discount Amount Possiblity?

Hi Toast Community!How come there isn't an options in Discounts to set a MAXIMUM discount.  You can set a min/max spend for the discount to work, but shouldn't there be to set the maximum amount an employee or Toast will take off?  Or am I missing a ...

Loyalty Fraud Alert

We have discovered a guest that has used a birthday reward in different months of the year.  When reaching out to technical help, they have informed me that guests are able to adjust their birthday in their account.  Our rewards program is very gener...

Prepaid Deposits

Has anyone figured out a quick easy way to figure out which deposits go with which future reservation?  When folks pay for us it just shows up on the z report as a deferred amount and I would love to be able to quickly find out what party it belongs ...

Pre-mod for "Double" Drinks as a Percentage

This doesn't seem to be an option in Toast, so would love to see the ability to make a pre-mod upcharge a percentage rather than a fixed dollar amount.  For example, if a customer ordered a double vodka and soda, you can have a pre-mod named "Double"...

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