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Kitchen Tickets SHARE INDICATOR

Ok... this is the other major that has me stumped.  

The SHARE button doesn't send an indicator to the kitchen to split the meal.  

When you select seat numbers for each meal entered, but two seat numbers want to share a plate, you hit the SHARE button.  

It is my understanding after speaking to someone at Toast that the ONLY way this SHARE is indicated on the kitchen ticket that prints out is to notice that the seat numbers that chose to share a plate are missing?   

In other words... 6 people sit at a table.  Seats 1 & 2 want to share a plate and the rest get their own meals.  The kitchen ticket prints out the order with a seat indicator on the far right of the ticket that reads S1, S2, S3, S4, S5 & S6.  

Now... you hit the SHARE button for seats 1 & 2 and enter all the other individual meals.  

The only way the kitchen can tell that 1 & 2 are sharing is because the S indicators for 1 & 2 are missing from the ticket.  It prints all 5 orders, but on the far right of the ticket next to the shared plate, there is no S1 or S2 while all the rest have S3, S4, S5 & S6.  

Is there no way to simply make it print "SHARE"????  In a busy kitchen on a busy night, it seems unreasonable that the only way a chef can tell to do something is deduce it from missing information.  

Is there a workaround for this?  If not, what are some ways others out there who may read this question do or have done to deal with this?

Thank you. 

1 REPLY 1

Rob
Community Manager
Community Manager

Hi @RomerosKentucky, sorry for the delay in answering here; I wanted to investigate further before providing an answer. 
The "SHARE Button" is intended to allow the restaurant to put an item on a ticket without assigning a seat number to it, even if seat numbers are required (if you are not enforcing items being assigned to seat numbers, this won't matter); this allows the restaurant to bypass designating the item to a seat number, but won’t necessarily state “share” on the POS screen.

You use the "SHARE Button" to indicate that certain customers share food between seats and want this message relayed to the kitchen. This is not a function we have right now, but a workaround would be to create a Modifier group only visible to the POS called "Share Option" and then create a modifier called "SHARE" that could be assigned to items. Then the kitchen would know the items with "SHARE" as a modifier are shared between the seats. 

How to make the modifiers only visible to the POS - How to Manage Your Menu Visibility Settings



Robert Anderson, Community Manager
Toast