04-15-2025 09:30 AM
Ok... I need a mobile ordering/KDS Routing expert here.
We just turned on Mobile Ordering in our coffee shop. We have the receipts print at our expediter screen. However... we don't need the "Merchant" copy of the receipt to print. Anyone know if there's a way to just turn that copy off?
Solved! Go to Solution.
04-15-2025 02:45 PM
Great question; thanks for reaching out to the community!
To stop the "merchant" copy of the receipt from printing, follow these steps:
1. In Toast Web, navigate to Takeout & delivery > Availability> Takeout/delivery.
2. Scroll down to the Receipt Printing section.
3. Make sure that the Merchant Copy is deselected for the Payment Receipts setting.
4. Save and publish your changes.
Let me know if that resolves the issues!
Stop Receipts From Printing Automatically for Online Orders
08-08-2025 04:40 PM
Wanted to reach out here, were you able to get the merchant copy to stop printing?
08-13-2025 05:50 PM
Unfortunately no. In house takeout prints as it should but online takeout still continues to print the merchant copy
08-13-2025 06:24 PM - edited 08-14-2025 09:53 AM
You may be mistaking the regular receipt for merchant copy, if you want nothing to print you also need to set the printer to on demand only