NEW POS EXPERIENCE - Bluestacks and Test Mode

[Cheri]

We have a site that we use as a test site in Toast. I am a remote worker and I set up menus and help problem solve issues before reporting the issues to Toast. Being able to use a test site allows me to preview my work and potentially prevent issues before they happen. I was playing around with the New POS Experience today in our test location and noticed that I cannot select a tender or enter the amount to be tendered at all anymore when I go to cash out an order. It just shows me the balance due. Before we could use different tenders, just not credit cards in test mode. Can we please have the ability to close out checks to tenders (aside from credit cards) when in test under the New POS Experience?

What it looks like in legacy

What it looks like in New POS Experience

Thanks,

Cheri

[rcmck]

It is basically a gaming platform that is it's main purpose, if you want something different you can use geny motion for personal use. (I use this over bluestacks myself)  See this post on setting that up https://community.toasttab.com/t5/restaurant-operations/is-there-any-way-to-access-toastpos-from-a-m...  feel free to send me a direct message if you need further help with it. 

[Brandywgibson]

Thank you.  I will attempt again and reach out if I need help. 

[Cheri]

Hi Brandy, I like using bluestacks because i dont have to purchase the hardware, although I cannot see the specific terminal the manager is looking at, it does help with troubleshooting and also seeing what I programmed to make sure it makes sense in regards to not only how servers ring in but how the ticket prints to the kds. 

[au79teahouse]

https://central.toasttab.com/s/article/Bluestacks-Download-Guide

Toast POS apk download: toasttab.com/link/apk

Guide to install apk on Bluestack X: https://support.bluestacks.com/hc/en-us/articles/11054623928717-How-to-install-an-APK-on-BlueStacks-...

Guide to install apk on BLuestack 5: https://support.bluestacks.com/hc/en-us/articles/360057712191-How-to-install-an-app-from-App-Center-...

The only remote access to operator use is through BlueStack. Remote access to a local device with screen share like "Anydesk" or "Teamviewer" is not available.

[Rob]

Remoting into a terminal is not something our support team is qualified to assist with, as we do not have access to the necessary remoting software such as BlueStacks and Genymotion. However, our community is an excellent resource for seeking assistance. If you provide additional information on the issues you are facing, such as screenshots or error messages, someone from the community will be able to provide further help!
 

Additionally, here are some helpful threads that you may find useful!
Bluestacks & New POS Display Issues
Bluestacks