Online Orders & Third-Party Orders Not Printing

[Sdaniel]

Hi!

Online orders and third-party orders are not printing in the kitchen; however, they do appear on the KDS. All the settings are accurate. We are using the recommended auto firing device. This issue started happening on a Sunday and since then, we have not been able to reach a resolution. I have spoken with Toast customer care and unfortunately nothing came of that. 

Any idea as to what could be causing this? 

[rcmck]

Ok, seems like it to me, I think the test I described could help determine that. If orders sent from there in house don't get to the kitchen printer then there is some issue from their to the printer. 

[Sdaniel]

Yes, I do see "Item Routing", but we don't have anything configured under that section.  

[Sdaniel]

Thanks everyone for your advice. It seems that the Toast outage that took place yesterday with online ordering and third-party orders seemed to have fixed our issue.