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Open a Closed check

I am trying to open a closed check and I do not have a re-open link next to each closed check in my orders detail report. Anybody know why?

1 ACCEPTED SOLUTION

rcmck
Dessert I

There isn't a link on the order details view, if you go to orders tab and click on the check you will see the link there, or under find/refund check. 

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3 REPLIES 3

rcmck
Dessert I

There isn't a link on the order details view, if you go to orders tab and click on the check you will see the link there, or under find/refund check. 

Thank you, thats not what the toast article says. It tells you to go to order details tab.

Rob
Community Manager
Community Manager

Hi @Elandry, could you link the Toast article here? I can send it to my team for review so the correct information is documented in the article. 
EDIT:
I found the article. It states that the link is in the Orders report, not the Order Details view. Sorry about the confusion! 
https://doc.toasttab.com/doc/platformguide/platformOrdersReopening.html

Screenshot 2024-06-20 at 10.32.13 AM.png



Robert Anderson, Community Manager
Toast